Refund policy

Heartwood Woodshop has a 30-day return policy for eligible standard physical products. You have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. You will also need the receipt or other proof of purchase.

Customized and personalized orders are nonreturnable. Digital products are nonreturnable. Sale items and gift cards are also nonreturnable.

Starting a return

Before sending an item back, contact Heartwood Woodshop at heartwoodwoodshop@gmail.com. If the return is accepted, we will provide a return shipping label and instructions, including where to send the package. For eligible non-defective returns, Heartwood Woodshop covers return shipping.

Items sent back without an approved return request will not be accepted.

Damages and order problems

Please inspect your order when it arrives and contact Heartwood Woodshop promptly if an item is defective, damaged, or incorrect. We will review the issue and help make it right.

Exchanges

The fastest way to receive a different item is to return the original item after the return is approved, then place a separate order for the replacement.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued automatically to the original payment method within 10 business days. Your bank or credit card company might need additional time to process and post the refund.

If more than 15 business days have passed since a refund was approved, contact Heartwood Woodshop at heartwoodwoodshop@gmail.com.